Returns – Pegador-Hoodie.com
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return most items within 30 days of delivery for a full refund or exchange. All returned items must be in new, unused condition with original tags attached and packaging intact.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
- Returned within 30 days of delivery
Non-Returnable Items
Certain items cannot be returned for health and safety reasons:
- Worn or used clothing items
- Products without original packaging
- Final sale items clearly marked
- Personalized or custom-made items
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team to request a return authorization
- Complete the return form included with your shipment
- Pack items securely in the original packaging
- Include all original documents and tags
- Affix the prepaid return label to the package
Return Shipping
We provide prepaid return labels for all returns within the United Kingdom. International customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance.
Refund Processing
Once we receive your return, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that original shipping costs are non-refundable.
Exchanges
We are happy to exchange items for a different size or color, subject to availability. To exchange an item:
- Return the original item following our standard return process
- Place a new order for the desired item on our website
- Contact customer service for assistance with price adjustments
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund and provide a prepaid shipping label for the return.
Holiday Return Policy
For purchases made during the holiday season (November 1st – December 31st), we extend our return period until January 31st of the following year.
Return Status
You can check the status of your return by:
- Logging into your account on our website
- Contacting our customer service team
- Using the tracking number provided on your return label
Store Credit
If you prefer, we can issue store credit instead of a refund to your original payment method. Store credit never expires and can be used for future purchases on our website.
International Returns
International customers are responsible for:
- All return shipping costs and customs fees
- Completing any required customs documentation
- Ensuring the package is properly declared for return
Return Exceptions
We reserve the right to refuse returns that do not meet our policy requirements. Items that show signs of wear, damage, or misuse may be denied a refund or subject to a restocking fee.
Final Sale Items
All items marked “final sale” cannot be returned or exchanged. This includes clearance items and special promotion products.
Gift Returns
Items received as gifts may be returned for store credit within 30 days of delivery. The credit will be issued in the form of an electronic gift card.
Return Questions
If you have any questions about our return policy or need assistance with a return, please contact our customer service team through the contact form on our website. We’re here to help!
Restocking Fees
Most returns are not subject to restocking fees. However, customized items or large quantity returns may incur a 15% restocking fee.
Missing Returns
If your return does not reach us within 21 days of shipment, please contact us with your tracking information. We will help investigate the missing package.
Seasonal Items
Seasonal and holiday items must be returned before January 31st of the following year. After this date, seasonal items can only be returned if defective.
Privacy Protection
When returning items, please remove or cover any personal information you may have written on the packaging before shipping it back to us.
Return Authorization
All returns must be authorized by our customer service team before shipping. Unauthorized returns may be refused at the warehouse.
Return Condition
Items must be returned in resalable condition. We cannot accept returns with:
- Stains or odors
- Removed or damaged tags
- Signs of wear or use
- Altered or washed items
Return Timeframe
Please allow 10-14 business days for your return to be processed from the date we receive it at our warehouse.
Exchange Availability
Exchanges are subject to stock availability. If your desired exchange item is out of stock, we will issue a refund instead.
Return Label Instructions
When using our return label:
- Ensure the label is clearly visible
- Remove any old shipping labels
- Use appropriate packaging materials
- Keep your proof of postage
Customer Satisfaction
Your satisfaction is our priority. If you’re unhappy with your purchase for any reason, please contact us and we’ll work to find a solution that meets your needs.
Sustainable Returns
We encourage environmentally friendly return practices by:
- Reusing original packaging when possible
- Using minimal packaging materials
- Choosing eco-friendly shipping options
Return Policy Updates
We reserve the right to update this return policy at any time. The most current version will always be posted on our website.