Frequently Asked Questions – Pegador-Hoodie.com
Ordering & Payment
How do I place an order?
Browse our collection, select your desired items and sizes, and add them to your cart. Proceed to checkout where you’ll enter your shipping details and payment information. You’ll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted systems.
Can I modify or cancel my order?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us immediately through our customer service form. Changes are only possible if your order hasn’t yet been processed for shipping.
Shipping & Delivery
Where do you ship?
We currently ship to all 50 U.S. states and internationally to over 100 countries. Shipping costs and delivery times vary depending on your destination.
How long does shipping take?
Delivery times depend on your location and selected shipping method:
- Standard U.S. shipping: 5-10 business days
- Express U.S. shipping: 2-5 business days
- International shipping: 7-21 business days
Times begin once your order has been processed and shipped.
Do you offer free shipping?
We offer free standard shipping on orders over $75 within the United States. International orders may qualify for free shipping during special promotions.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition with all tags attached. Some items may be final sale.
How do I start a return?
Visit our returns portal on the website, enter your order information, and follow the step-by-step instructions. You’ll receive a return authorization and shipping label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. Please allow additional time for your bank or credit card company to process the refund.
Product Information
How do I choose the right size?
Each product page includes a detailed size chart with measurements. We recommend comparing your measurements to our chart for the best fit.
Are your products true to size?
Most customers find our items true to size. Check individual product reviews for feedback from other customers about fit.
Do you restock sold-out items?
Popular items are often restocked. Use the “Notify Me” feature on sold-out product pages to receive restock alerts.
Care & Maintenance
How should I care for my hoodie?
Always check the care label inside your garment. Generally, we recommend washing in cold water, using mild detergent, and tumble drying on low heat. Avoid bleach and ironing directly on prints.
What materials are your hoodies made from?
We use premium materials including cotton blends, French terry, and sustainable fabrics. Specific material compositions are listed on each product page.
Account & Technical
How do I create an account?
You can create an account during checkout or through the “Create Account” section on our website. Having an account lets you track orders, save favorites, and speed up future purchases.
I forgot my password. What should I do?
Click the “Forgot Password” link on the login page and enter your email address. You’ll receive instructions to reset your password within a few minutes.
Why is my discount code not working?
Discount codes may have specific terms, expiration dates, or minimum purchase requirements. Ensure you’ve entered the code correctly and meet any applicable conditions.
International Orders
Are there any additional fees for international orders?
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in your order total.
What currency are your prices in?
All prices are shown in US dollars. Your payment method will be charged in USD, and your bank may apply conversion fees based on their exchange rate.
Customer Service
How can I contact customer service?
Please use the contact form on our website for the fastest response. Include your order number and relevant details to help us assist you quickly.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST. We respond to most inquiries within 24 hours during business days.
Product Quality
What makes your hoodies unique?
Our hoodies feature original designs, premium materials, and attention to detail. We focus on comfortable fits, durable construction, and unique styling that stands out.
Do you offer plus sizes?
Yes, we offer an extended size range for most of our hoodie designs. Check individual product pages for available sizes.
Shipping Updates
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
What if my package is lost or stolen?
Contact us immediately if your tracking shows delivered but you haven’t received your package. We’ll work with the carrier to investigate and resolve the issue.
Warranty & Quality Guarantee
Do you offer a warranty?
We stand behind our products and offer a quality guarantee against manufacturing defects. If you receive a defective item, contact us within 30 days for a replacement or refund.
What if my hoodie develops a fault?
Contact our customer service team with photos of the issue and your order number. We’ll assess the situation and provide a solution based on our warranty terms.
Sustainability
Are your products sustainably made?
We’re committed to sustainable practices and continuously work to improve our environmental impact. This includes using organic cotton, recycled materials, and ethical manufacturing processes.
What are you doing to reduce environmental impact?
We focus on sustainable packaging, energy-efficient production, and materials that minimize our environmental footprint. Learn more about our sustainability initiatives on our website.
Collaborations & Limited Editions
Do you release limited edition designs?
Yes, we regularly release limited edition hoodies and collaborations. Follow us on social media and subscribe to our newsletter to stay updated on new releases.
Will limited edition items be restocked?
Limited edition items are typically one-time releases and won’t be restocked. However, we may release similar designs in the future.
Gift Cards
Do you offer gift cards?
Yes, we offer electronic gift cards in various denominations. They’re delivered via email and can be used for purchases on our website.
Can gift cards be used internationally?
Yes, our gift cards can be used for orders shipped to any country we deliver to.
Wholesale & Bulk Orders
Do you offer wholesale pricing?
We offer wholesale pricing for qualified retailers. Please contact our wholesale department through the website for more information.
Can I order custom hoodies for my team or event?
Yes, we offer custom orders for groups and events. Contact us with your requirements for pricing and minimum order quantities.